Deming
As I enjoyed Day 5 of the ’12 Days to Deming’ course, and one of the Deadly Diseases espoused by Dr Deming, I was reminded of what I termed ‘Bob Lloyd’s Fallacy of Fives’ when it comes to setting targets in aim statements or service level agreements. As Bob
Continual Improvement
“Is it a task or test?” Bob Lloyd’s question lives in my head whenever I read PDSAs in slide presentations or articles. Bob has been a significant influence on my Quality Journey — mentor, inspirer, and someone I consider a friend — and his question still does more useful work in
Deming
Happy New Year. I wish you health, curiosity, and just enough discomfort in 2026 to keep learning. After a properly restorative festive break, I’m rebooting my blog—nudged, once again, by highlights resurfacing through Readwise. If you rely on an e-reader and pipe highlights into a PKM system
Leadership
We hear it all the time: “Change is hard.” It’s almost a reflex now — the moment the word “change” enters the room, resistance follows it in like an unwelcome shadow. I’ll be honest: I don’t leap out of bed each morning eager to reinvent my world. I
Leadership
OK, so tenuous music link in today’s title. Perhaps there is a link. Zumba, does it involve rhythm? Make Gemba part of a rhythm It is important Gemba is part of a rhythm or cadence of leadership. We often talk about Gemba (Genchi Genbutsu; actual place, actual thing), going
Deming
Exciting news, Metallica are performing in Doha at the end of November, part of the F1. Plus you might have noticed I’m weaving in musical references to my articles, whenever I can. Today’s Readwise highlight is about seeking a target and the destruction that follows! Metaphorically speaking. Targets
Continual Improvement
I wonder how many of us list this amongst our all-time favourite quotes? There are times not apologising is acceptable! Improvement only comes about through the process of learning. Our knowledge evolves over time. What we knew at one point in our lives will have changed. Why apologise for
Continual Improvement
Today’s Readwise highlight aligns to an area I believe many organisations struggle with. This is the 'Way' Demonstrating one of the foundational pillars of ‘The Toyota Way’ of respecting individuals, especially by supporting genuine development of employees at every level. It is respecting them to apply their
Continual Improvement
I’ve been an avid user of Readwise to sync ebook highlights, review a selection daily and export to Obsidian. For some time, taking one retrieved highlight every day (wish me luck) and being inspired to write a blog article has been on my to-do list. I encourage you
Deming
Dr. W. Edwards Deming would say by improving quality, value will be increased. This might take a ‘chain reaction’ for value to be realised by both customer and creator. It’s not just about quality of a product or process, but what the customer values. Novelty is Innovation? ‘Continuous Value