Deming
I’ve no idea, either! At 7:31am on 11th August 2025, I received an email with the subject ‘Celebrating 10 Years of Excellence’. First thought: gosh, it has been ten years, hasn’t it? Second thought: how lovely of 'them' to remember. Who has been so thoughtful?
Much data is collected monthly (or even quarterly), since this is the way it has always been done. However, is this of value when we are focusing on improvement? Mandated 2-yearly Patient Safety Culture Surveys Safety is critical, our staff attitudes to safety, the culture, play a significant role
Deming
Dr. W. Edwards Deming would say by improving quality, value will be increased. This might take a ‘chain reaction’ for value to be realised by both customer and creator. It’s not just about quality of a product or process, but what the customer values. Novelty is Innovation? ‘Continuous Value
Improvement
If you want Quality Improvement, stop the projects and initiatives! The death toll from projects and initiatives What do projects or initiatives have in common? Why do they ring the death toll for quality improvement? Hear in your mind the sound of Metallica's 'For whom the bell
Quality Improvement
Semantics are critical, in the same way Operational Definitions are critical. In fact, they are essentially the same. What are the Operational Definitions of Continual versus Continuous when applied to Improvement. Dr. W. Edwards Deming was clear on this. That’s why it’s important we should reflect this when
Quality Improvement
Improvement for the sake of the tools! It’s very easy to focus on tools, collecting data without reflecting on what the gap in performance or the problem we are trying to solve. Don't start sawing until you've measured twice Every process can be improved, once
There was only one place I wanted to stay when I visited Agra in 2010 to take in the majestic Taj Mahal. Memory fails me on how I first discovered the hotel that would make the visit beyond special. From that visit to the Taj Mahal and staying at the
Deming
An organisation that approaches problem-solving using the scientific approach, a quality culture, is a learning organisation. Peter Senge, referred to learning organisations in his seminal work, The Fifth Discipline, back in 1990. I was lucky to read this back in 1999, unrelated to my discipline of clinical medicine at
Business
In part one, I introduced the theory used to logically support the use of annual performance appraisals. 'Theory X' and how employees are generally not to be trusted, need controlling by managers. How does that make you feel as an appraisee? Make you want to perform? Appraisal quick
Business
Many organisations have a structured performance appraisal system, usually with an annual review. Most of us would have recently had our appraisal for last year, revising our performance and setting new objectives for the coming year. This is the first in a short series as I explore performance appraisals and
Business
I was bemused listening to a personal growth podcast to see Dr. Deming’s teachings just as applicable as if it was leadership and business transformation Brendon Burchard is a phenomenal coach on many levels. Recently, I subscribed to one of his podcasts, ‘Motivation with Brendon Burchard’. One episode described
Business
If you don’t care about your customers, expect them not to care about you. Make us pay for your failure, lose any hope of loyalty. We had a 3:50pm flight booked for 22nd June 2024 on VietJet Air from Hanoi to Da Nang, Flight 1453. As we reached