Quality Improvement
Improvement for the sake of the tools! It’s very easy to focus on tools, collecting data without reflecting on what the gap in performance or the problem we are trying to solve. Don't start sawing until you've measured twice Every process can be improved, once
There was only one place I wanted to stay when I visited Agra in 2010 to take in the majestic Taj Mahal. Memory fails me on how I first discovered the hotel that would make the visit beyond special. From that visit to the Taj Mahal and staying at the
Deming
An organisation that approaches problem-solving using the scientific approach, a quality culture, is a learning organisation. Peter Senge, referred to learning organisations in his seminal work, The Fifth Discipline, back in 1990. I was lucky to read this back in 1999, unrelated to my discipline of clinical medicine at the
Business
In part one, I introduced the theory used to logically support the use of annual performance appraisals. 'Theory X' and how employees are generally not to be trusted, need controlling by managers. How does that make you feel as an appraisee? Make you want to perform? Appraisal quick
Business
Many organisations have a structured performance appraisal system, usually with an annual review. Most of us would have recently had our appraisal for last year, revising our performance and setting new objectives for the coming year. This is the first in a short series as I explore performance appraisals and
Business
I was bemused listening to a personal growth podcast to see Dr. Deming’s teachings just as applicable as if it was leadership and business transformation Brendon Burchard is a phenomenal coach on many levels. Recently, I subscribed to one of his podcasts, ‘Motivation with Brendon Burchard’. One episode described
Business
If you don’t care about your customers, expect them not to care about you. Make us pay for your failure, lose any hope of loyalty. We had a 3:50pm flight booked for 22nd June 2024 on VietJet Air from Hanoi to Da Nang, Flight 1453. As we reached
Deming
Music has always been a passion of mine, and as I was thinking about blog articles, what popped into my mind was a line from Led Zeppelin. I hear it in my head as if playing through my music system (old school rather than mobile phone, although any will give
Deming
Recently, an organisation bombarded employees with repeated emails about setting objectives for 2024. There are two types of employee, each having slightly different processes for appraisal and objective setting. One uses a standard form that is completed and uploaded to an HR system that includes a section for objectives. The
Leadership
Whenever I think about Lean Culture, my mind focusses on the two pillars of Continuous Improvement and Respect for People. From these pillars come behaviours. Humility in leadership is a manifestation of respect for people, for individuals. I can still picture the scene, many years later, as if it was